HVS Monday Musings: Indian City Hotels Need to Strike a Balance Between Leisure and Business Travelers

The pandemic has created a whole new segment of local staycations, and business hotels now have the opportunity to attract this segment even when business travel returns to its peak.
Mandeep S Lamba Business and city hotels in India have long overlooked the leisure segment, focusing on corporate clients and groups as their bread and butter. However, domestic leisure travelers came to the rescue of these properties when revenue from traditional business models based on corporate travel vanished suddenly owing to the pandemic. Hoteliers soon adopted the saying that “amidst every crisis, lies a great opportunity,” and quickly adapted to capitalize on the demand. They redesigned their offerings to appeal to both local guests and leisure travelers, introducing a variety of workcation, staycation, and F&B packages – a paradigm shift for many hotels that have previously catered to business travelers. This shift in strategy has helped stabilize hotel occupancy in business hubs, with occupancy in cities like Mumbai and Delhi reaching 64-67% by October 2021.
Source: Freepik

Workcations, Staycations, and even Bleisure – extending the work trip into the weekend for a small holiday – are all trends that will gain traction in the medium term, especially given the uncertainty as new COVID variants emerge. As a result, these offerings can be developed into long-term opportunities for hoteliers. Moreover, the single largest concern for business hotels in the pre-pandemic era was how to increase occupancy during the weekends when corporate demand dropped significantly. As the pandemic has created a whole new segment of local staycations, business hotels now have the opportunity to attract this segment even when business travel returns to its peak. Given the right focus, this trend of city staycations can be an absolute game-changer with regards to the performance of business hotels, which usually saw high occupancies during the weekdays and struggled to fill rooms during the weekends. To set themselves apart from their competitors, it is imperative that hoteliers get creative, try out interesting new concepts, and develop unique experiences for local guests.

Specially curated dining or wellness packages, or those focused on specific local events, themes, or activities, can be designed to appeal to a wide range of leisure guests — solo travelers, couples, families with small children, extended families, group of friends, pet-parents, and so on. For example, a family movie night package can include a private screening of their favorite film in the hotel banquet, replete with popcorn and snacks. Parents with little children can take advantage of a workcation package that includes a safe and secure childcare facility. Another concept that may appeal to families, particularly during the winter months, is a camping package with tents and bonfire activities for children. In the absence of international travel, redecorating the hotel as a foreign tourist destination and offering dining packages that celebrate the local cuisine could also attract guests. Special bleisure packages can be created as per the negotiated discounted room rate, with extra benefits like discounted wellness treatments and special dining packages, to incentivize guests to stay longer. The possibilities are only limited by the budget and the creativity.

Leisure travelers, however, are generally more price-sensitive than business travelers and seek to enhance their travel experience. This is one of the key reasons why, after the first and second COVID waves subsided, several luxury city hotels saw increasing demand on account of the enticing staycation packages they offered.  To provide guests with unique experiences, hotels can collaborate with local attractions like museums, amusement parks, and restaurants. Other attractions can be heritage walks with historians, specially curated wine tastings, cooking and mixology workshops with local celebrity chefs.

While corporate travel has picked up momentum in recent months, it still has a long way to go before reaching pre-pandemic levels. Focusing on the leisure segment, in the meanwhile, can help city hotels create additional revenue long after the pandemic has passed, as they learn to strike a balance between corporate and leisure segments.
Mandeep S. Lamba, President – South Asia, oversees the HVS global hospitality practice for South Asia. He has spent over 30 years in the hospitality industry of which the last 19 have been in CEO positions. Having worked with leading International and domestic Hotel Companies such as IHG, Radisson & ITC Hotels, he also set up joint venture companies with Dawnay Day Group UK and Onyx Hospitality, Thailand to own and operate hotels in India giving him a broader exposure to the hospitality business.
An established industry leader, Mandeep has won several awards and recognitions in India and abroad for his accomplishments and contribution to the hospitality industry. He is a Certified Hospitality Administrator from the American Hotels Association (CHA), a member of the Royal Institute of Chartered Surveyors, UK (MRICS) and a member of the Tourism Council of CII (Northern India). His views are often solicited for television and print media as a spokesperson for the hospitality & tourism sector.
Prior to joining HVS in 2018, Mandeep was the Managing Director, Hotels & Hospitality Group for JLL. 

Contact Mandeep at +91 981 1306 161 or [email protected]

About Dipti Mohan

Dipti Mohan, Associate Vice President - Research with HVS South Asia, is a seasoned knowledge professional with extensive experience in research-based content creation. She has authored several ‘point of view’ documents such as thought leadership reports, expert opinion articles, white papers, and research reports across industries including hospitality, real estate, infrastructure, cement, and construction. Contact Dipti at [email protected]


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