;

Move Fast and Break Things: How Silicon Valley Thinking Can Shake Up Traditional Hotel Management Practices

Constant questioning and challenging of hotel amenities, services, programs and management practices is critical to discover new ways of elevating the guest experience. Asset managers should encourage management to take risks to innovate.

About Mark Lynn

Based in San Francisco, MARK LYNN oversees the wide range of hotel asset management, strategic planning, development and operational consulting services provided by the firm. Mr. Lynn has more than 30 years of hotel industry experience and has been involved in the development and management of more than 100 hotel projects with an asset value exceeding $2 billion. Mr. Lynn holds a BSBA degree from Xavier University in Cincinnati, Ohio and is a member of HAMA (Hospitality Asset Managers Association). Mr. Lynn can be contacted at: 100 Bush Street Suite 750 San Francisco, CA 94104 +1 (415) 268.0357 tel. +1 (415) 869.0516 fax mlynn@hvs.com

1 Comments

  1. Cornelia KauschJan 20, 2015

    Thank you Mark for this article! Good thoughts and definitely the way to go. The question is, to develop a model into the daily operation to make this fly, to ensure it is running and people embrace it, especially with the different cultures of people within one property as well as the different age groups!! In my world, the way to go, the sooner, the better. Happy day Cornelia

Submit a Question or Comment