A New Breed Of Traveller – How Consumers Are Driving Change In The Hotel Industry

This article highlights how hotel companies are starting to embrace the demands of modern travellers. We have interviewed a number of high-level hotel executives from international hotel companies to see what they make of this new era.


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Arlett Hoff is a Director with HVS’s London office, specialising in hotel valuation and consultancy. Arlett joined HVS in 2006 after experience in the hotel investment industry as well as operational hotel experience. Her consultancy experience includes valuations, feasibility studies, concept recommendations, highest and best use analyses, and strategic positioning. Arlett is a member and registered valuer with the Royal Institution of Chartered Surveyors (‘RICS’). Contact: [email protected] or +44 (207) 878-7753 (Work)


  1. Frank MenezesNovember 27, 2013

    Thanks for this.

  2. David harperDecember 1, 2013

    I really enjoyed this article. I hope you continue to research this, as it would make an excellent topic for a phd, the changing needs of hotel guests.

  3. Stewart KellyDecember 5, 2013

    Very interesting article. Experience is subjective so it remains to be seen how individual hotels respond. Seems to validate the importance social media will have on tourism marketing.

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