Hotel Demand Outlook after a (Natural) Disaster

Japan recently registered one of the most devastating earthquakes in recent history, followed by a tsunami and a severe emergency situation at a nuclear power plant. What are the implications for the Japanese Hotel and Tourism Industry?

Hotel Demand Outlook after a (Natural) Disaster

On behalf of all working at HVS, we extend our deepest sympathies to the country of Japan and to all who have been touched by these tragic events.

What the Future could Bring for the Japanese Hotel Industry

Japan recently registered one of the most devastating earthquakes in recent history, followed minutes later by a tsunami of incredible destruction, numerous aftershocks and a severe emergency situation at a nuclear power plant. The loss of lives and damage to the economy has not been fully assessed as yet. However, hoteliers have to look ahead and navigate the challenging times to come. Some observations from other disaster zones might give clues as to the future hotel demand for the Japanese hotel industry.

First, we will classify the three types of disasters Japan and certain areas within Japan are facing: earthquake, tsunami and nuclear incident.

Earthquake: The tremors of the 9.0-magnitude Tōhoku earthquake on 10 March 2011 were felt across wide parts of Honshu Island. The epicentre was located a short distance off of the western coastline in the Pacific Ocean, some 370 kilometres northeast of Tokyo. The tremors were felt more than 2,000 kilometres away in Taiwan, Beijing and Shanghai and numerous, including very strong, aftershocks over the following days and weeks kept the Japanese population rattled. The magnitude of the earthquake caused severe damage to buildings and infrastructure in areas along the western coast. Many buildings collapsed and officials closed down the elevated highway system; Japan’s legendary bullet train service was suspended. Comparisons to the earthquake of 1995 in Kobe have been made. However, engineers and the authorities have learned a great deal from this most tragic disaster and numerous revisions and new practices established thereafter limited the level of damage caused by the recent earthquake. The damage was made well visible through television images documenting burning refineries and a gas storage facility in the greater Tokyo area. The impact on the Tokyo population was also psychological due to many aftershocks, and physical with a shortage in food, water and electricity. Areas further north along the coast were much harder hit. Here, many houses collapsed and fires spread. Without a doubt, there has been a significant loss of life and economic damage. Tragically, this damage was overshadowed by what struck land a few minutes after the earthquake.

Tsunami: As a result of the depth and magnitude of the earthquake and nature of the tectonic shift, a giant wave spread throughout the Pacific, inundating 470 square kilometres of coastal land in Japan alone, leaving behind an area of devastation. Cars were tossed like toys and ships were planted on top of houses. Most wooden structures were swept away. Residents who acted fast enough sought higher ground or moved to the upper floors of more sturdy, concrete buildings. The potential number of casualties and those still missing exceeds 20,000. Notably, the area of devastation is limited to a relatively narrow stretch of Honshu’s western coast and reaches no more than 6 kilometres inland.

Nuclear incident: Located proximate to the earthquake’s epicentre and directly in the path of the tsunami, the Fukushima nuclear power plant registered several severe incidents following the breakdown of its electricity generation capacity and backup power generators. As a result, the cooling of the exposed and overheating nuclear fuel rods became a top priority for the plant operators. Several explosions and fires aggravated the situation. Radiation had been released and water contaminated. At the time of this article the full extent of the damage and level of potential contamination remained unclear.

The three disasters impact hotel demand patterns differently. We categorise them as short-term, long-term and systemic.

All three incidents have short-term impacts on demand. In the case of an earthquake, budget to upmarket hotels that emerge undamaged can actually register an increase in demand. Displaced residents, companies assuring expatriate executives’ safety and well-being, insurance workers, and emergency, disaster relief and humanitarian workers all drive demand over a period of a few days to several months. Opportunities to maximize yields exist selectively. In numerous cases, such as the Sichuan earthquake or tsunami that hit Phuket, the base demand in the market registers a decline. The nature of the hotel market, the hotel’s location within the disaster zone and its type largely determines which effect dominates demand patterns.

The short-term impact of a tsunami can be compared to an earthquake; however, the disaster zone is generally smaller yet more severe. Thus, the number of affected properties would be smaller, compared to an earthquake where wider-area infrastructure damage is the driving force. The type of construction and building design in an area hit by a tsunami will also influence the damage incurred. Notably, a typhoon’s or hurricane’s impact generally ranks between a tsunami and an earthquake; at the extreme, they can match a strong earthquake’s disruptive force. However, the damage can generally be repaired.

The short-term impact of a nuclear incident is correlated with the contamination threat level. As evidenced in Japan, the exodus of expatriates and some local residents includes individuals that have a limited vested interest in their home or are not willing to take any chances.

The longer-term impact of natural disasters is related to declines in base demand. For example, Phuket after the December 2004 tsunami, Chengdu after the 2008 earthquake and New Orleans after Hurricane Katrina in 2005 faced a recovery period of several years to rebuild their respective tourism industries. Damage to infrastructure disrupts base demand in the short term and depending on the speed of reconstruction as well as the psychological impact through media coverage, lowers destinations’ appeal and restricts them in attracting demand. Savvy destination marketing with a well-conceptualised and often capital intensive campaign on numerous levels is required to restart the industry. Earthquakes usually have a larger impact on infrastructure than tsunamis.

The long-term impact of a nuclear incident again correlates with the level of contamination or threat thereof during the incident. A well-publicised incident that posed a significant risk at the time, but which did not cause any contamination could easily stigmatise a destination, limiting the economic and tourism appeal and thus reducing base demand levels for a prolonged period.

The systemic impact of a disaster is usually a physical one. A terrific force that destroys the core attraction of a destination would be such a case. Earthquakes, volcanoes, climate change and nuclear contamination are likely events that bear the greatest potential for systemic damage, uprooting an entire hotel market. Fortunately, not many natural disasters of such scale have occurred in the recent past and most destinations have been able to rebuild in the long run.

How is the Hotel Industry Coping?

Looking at the map of Japan, it is mainly the northeastern Honshu and the greater Tokyo metropolitan area that have been impacted by the earthquake and tsunami. Southern Japan and Hokkaido are open for business and offering great vacations.

The greater Tokyo area has been subject to power conservation measures and, as a result, several leisure facililties closed. Tokyo Disney Resort reopened April 15 after around one month of suspended operations. Visitation levels have been affected, with more than 500,000 cancelled hotel reservations according to the Japan Tourism Agency in Tokyo alone. The group segment typically takes the longest time to rebuild, as international tour operators and meeting planners are managing the risks associated with visits to Japan. Leisure demand is likely to remain soft throughout the summer as individuals adopt a wait-and-see approach of visiting Tokyo. The corporate segment has been most resilient, but also registered a decline in demand. Local food and beverage demand has recovered and hotel restaurants are doing good business again.

Operators reacted to the events in different ways. The Shangri-La Hotel in Tokyo closed its doors for about three weeks, reflecting the decline in visitor arrivals to Japan and booking cancellations, power conservation and risk assessment for employees. The Mandarin Oriental Hotel Tokyo closed most of its food and beverage outlets for energy conservation. 

Despite the Cherry Blossom Season in full swing visitor arrivals are in steep decline and hotels register only modest occupancy levels. These are indeed stern times for Japan's tourism industry.


  1. Dan, this is a terrific article that is relevant and informative. It shows that HVS is always on top of issues affecting the hospitality industry, and available for consultation during a crisis. It is going to take Japan and its people many years to recover, and you were clearly sensitive to this tragic situation. Steve

  2. Despite how the natural disaster had damaged Japanese economy and hotel industry, the example of Disneyland, Mandarin Oriental and Shangri-la are extreme examples. Many hotels in Tokyo are as matter of fact, making extra effort to accommodate guests, executing additional operational procedures to provide safe environment for hotel guests, and trying to do the best they can to sustain the hospitality even with power conservation measures. Japanese are trying so hard to move forward from this natural disaster. I’d appreciate the article that investigates further on effort local hotels are making to sustain the business. Then readers can learn what to do when it comes to natural disaster. (Here is good one,, There are many lessons to learn from what hotels in Japan are doing to continue the business instead of closing the business. Those extreme examples in your articles emphasize the damages; in addition, readers would be discouraged to visit Japan. When there are only extreme examples, it could jeopardize the local effort of moving forward, and could hurt the hotel industry even worse in Japan.

    • Dear BW, Thank you for your comment. I understand where you are coming from. This article did not highlight the tireless efforts done by the people of Japan that unfortunately go below the radar. The article did mention that great vacations are still possible in the country. However, at the time the article was published, the situation was such that each individual or their organizations had to assess the condition, given the rapid succesion of events and news. We certainly hope that the situation will be overcome soonest possible and the affected areas will again be considered safe for travel. I look forward to reassessing the situation after a sufficient time period, when insights can be provided on how the industry reacted and demand recovered.

  3. Sonja HolversonApril 26, 2011

    Congrratulations, Daniel. Most interesting, very informative and well-written article. Best to you, Sonja Holverson ECOLE HOTELIERE DE LAUSANNE

  4. Sally de SouzaMay 3, 2011

    Dear Daniel While Mandarin Oriental, Tokyo did indeed close some of its restaurants in an effort to conserve energy in the immediate aftermath of the terrible events of March 11th, the all day dining restaurant and in-room dining remained available for guests throughout, as did the hotel's other facilities. All of the hotel's restaurants and bars were fully re-opened on March 26th. Mandarin Oriental,Tokyo is fully operational and catering to guests, and continues to implement a variety of appropriate measures to support the government's directive to conserve energy. Thank you.

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