COVID-19: Impact on the Indian Hotels Sector

The Indian hotels sector has been significantly impacted by COVID-19 as demand is at an all-time low. In our latest report, we have tried to quantify the impact, while discussing some immediate steps needed to help the sector get back on its feet.
Mandeep S Lamba The world is still coming to terms with the COVID-19 outbreak and there is no doubt that the pandemic will change the world as we know it. With the globalized world going into partial or complete shutdown, the overall impact on human life, economic growth and businesses is immeasurable, both in the short term and long term due to the uncertainty as things evolve.

While most Economists and Analysts currently expect the global economy to rebound, by some measure in the latter part of 2020, the exact timeline cannot be determined till the virus is contained across the globe.

Nearer home, the Indian hotels sector has been hit hard, grappling with significantly low demand, with very few future bookings. Essentially, all transient demand has completely vanished – the remaining is largely on account of either a few long stay guests, or hotels having been prescribed by the Government for the international travelers returning to India.

Nothing could have ever prepared us for the COVID-19-shock and although, the current crisis is unlike any other we have ever faced, not all is lost. The Indian hotels sector can recover from this crisis as well, by adjusting strategies in the near term and preparing for the future.

In this report, we have tried to quantify the impact of COVID-19 on the Indian hospitality sector, while discussing some of the immediate steps that are needed to help the sector get back on its feet.

We would like to emphasize that our analysis is based on data available to us as on 23rd March 2020. However, as the situation and implications are evolving rapidly, some of the insights in the report may quickly be outdated.

It is imperative that all the industry participants collaborate and work harmoniously in the current crisis by sharing best practices, keep the workforce motivated and seek to put the industry back into recovery mode, because this too shall pass soon.

COVID-19 – Unprecedented Impact on the Global Economy

To say that the economic impact of the outbreak has been devastating, is putting it mildly.  Most Economists believe that the full impact will only emerge once the outbreak is completely contained.

Economists world-over expect the global economy to shrink in the first quarter of 2020, a first since the 2008 financial crisis. With the number of cases rising sharply on a daily basis, even if the pandemic is contained soon, the ripple-effects will be felt across the world well into the year, pushing all major economies into a possible recession.


COVID-19 will significantly impact the GDP growth forecast in 2020

Source: IMF, RaboResearch, MacrobondS

The Travel & Tourism sector across the globe is undoubtedly the biggest casualty of the COVID-19 pandemic. Several countries have issued travel advisories and are in lock down mode, with all major global business, social and sporting events getting cancelled since February.

Impact on Global Travel & Tourism Sector – a Few Alarming Estimates
  • IATA estimates that global airlines need an emergency fund of up to US$ 200 billion as they fight for survival
  • According to the World Travel and Tourism Council, the COVID-19 pandemic could slash 50 million jobs worldwide in the travel and tourism industry, reflecting a 12-14% reduction in jobs
  • International travel could be adversely impacted by up to 25% this year, equivalent to a loss of three months of travel
  • The industry could take up to 10 months to recover after the outbreak is over.

COVID-19 & Impact on the Indian Hotels Sector

The Indian hospitality industry is undoubtedly one of the biggest casualties of the COVID-19 outbreak as demand has declined to an all-time low. Global travel advisories, suspension of Visas, imposition of Section-144 (prohibition against mass gatherings), India like most other countries is on a lock down, the ramifications of which are unprecedented.  

Inbound Foreign Tourism Comes to a Grinding Halt and Limited Scope for Quick Revival
  • Foreign Tourist Arrivals (FTAs) into India (particularly leisure travelers) started softening in February, as the spread continued its unabated movement to other countries.
  • Following suit, the Indian Government suspended travel visas (with a few exceptions) till 15th April 2020, which in all likelihood will be extended. Even if it is not, the paranoia surrounding the events will continue to have a major impact on travel.
  • Demand from FTAs is not expected to pick up any time soon. In our opinion, travel bans across the globe will fully roll down only by the end of the year, even though such a process will commence much sooner.
  • Furthermore, majority of the future travel bookings for winter i.e. October-March – the strong season for our industry - are done in the summer months, have largely evaporated.
Domestic Travel Will Be Key to the Revival
With new confirmed cases being reported daily, the penetration of the COVID-19 virus in India has caused mass hysteria, the reverberations of which are expected to continue well into the second quarter of the calendar year 2020. The current situation is extremely grim, as domestic flights have been ordered to shut shop from 25th March 2020 and all other demand segments such as MICE, business, social and sporting events have been cancelled or deferred indefinitely for the foreseeable future.
The silver lining to such devastation is that it has brought multiple representative bodies from Travel, Tourism and Hotels to collectively make representations to the Government and the Prime Minister’s Office. As we go to print, in all likelihood the Government should announce measures to revive and support the distressed sectors, with specific focus to the hospitality sector, among others. Further in this report, we have highlighted our recommendations to the Government that will assist in the revival of the sector.  Government assistance in revival of demand will go a long way in cushioning the blow to the sector, which in our opinion, should include, in large part, assistance to domestic travellers.   


The Impact on the Indian Hotel Sector will be Significant 
The Indian hotels sector sailed smoothly into January 2020, after a record year in 2019, with 2020 set to be “even bigger”. The country first started feeling the ripple effects of the global COVID-19 turmoil towards the end of February 2020, which worsened in the beginning of March. Occupancy across hotels in key cities declined rapidly and as per our estimates has declined by a staggering 45 percentage points compared to previous year. Such a steep decline in a such a short period of time has never been witnessed by the sector.

We predict the second quarter of the year to be the worst hit. Hotels will be unable to drive rates and may even seek to attract business at deep discounts.

While the veracity of the impact on the sector may only be fully known much after the cessation of the pandemic, at HVS we have tried to determine the total loss in revenues faced by industry using two scenarios - both assuming that demand growth will resume prior to the end of the year.

The overall occupancy in the branded hotels segment in 2020 is estimated to decline by 16.7 – 20.5 percentage points over 2019, while ADRs are estimated to decline by 7% to 8% for the year. As a result, RevPAR will witness a significant decline of 31% to 36.2%. 

Scenario 1: Demand picks up in July*

Source: HVS Research; *Analysis based on data available as of 23rd March 2020

Scenario 2:  Demand picks up in October-November*

Source: HVS Research; *Analysis based on data available as of 23rd March 2020

Therefore, the overall revenue of the Indian hotel sector is set to decline by anywhere between US$ 8.85 billion to US$ 10 billion, reflecting an erosion of 39% to 45% compared over last year. Besides the actual business loss, the hotel owners will also incur losses due to fixed operating expenses, debt repayments, interest payments and several other compliances required to be undertaken as part of the sector.

It is important to note that the magnitude of the impact can change drastically if the outbreak is not contained immediately. In such an event, our scenarios will turn invalid.

The Way Forward

While the pandemic has brought the hotel sector in India to its knees, our hope is that the industry will be in recovery mode sooner than later.

Recommendations for the Government of India 
The Government has already taken a step in the right direction by announcing its plans to set up a COVID-19 Taskforce to undertake measures necessary to combat the economic effects of the pandemic on the country. On our part, we have highlighted some sector-specific measures that we believe will assist the taskforce in evaluating multiple measures to help the Indian hotel industry weather the current storm.

Monetary Support:
  • Stimulus package to stabilize and support the sector in the near term, including a workforce support fund to ensure that there are no job losses.
  • Provide a moratorium of ~ 6 – 12 months on all loans (principle & interest), including working capital payments and overdrafts.
  • Ensure that Credit Rating agencies do not down-grade ratings of businesses, due to the expected volatility of the business in the short to medium term.
  • With the fall in oil prices, subsidies on Heat-Light-Power (HLP) costs should be extended, as HLP is among the largest fixed cost for the sector.
Fiscal Support:
  • Provide a 12-month corporate tax holiday to travel, tourism and hospitality sectors.
  • Defer all statutory dues such as advance tax, custom duties, excise duties, PF, bank charges etc. at central and state level for 12 months.
Direct Support to Revive Demand:
  • Appoint a think tank to evaluate and decide the measures necessary for the revival of the sector.
  • Waive / Reduce GST on products offered by the sector for one-year period
  • Incentivise travel by introducing a one-time opportunity for Leave Travel Allowance to be part of the new income tax slabs. 
Policy Support:
  • Annual renewal of licenses paid for in 2020 should be extended till the end of 2021 without an incremental fee or charges. 
Recommendations for the Operators
The hotels sector at large has been the biggest casualty of the COVID-19 shock, with demand at an all-time low across the globe. As the sector continues to build contingency plans to alleviate the fallout of the crisis, in our opinion, hotel operators should also look to extend the hand of solidarity to their owners by providing certain relief measures.

One-time Waiver or Reduction in Base and Incentive Fees
The relief should be in the form of a one-time waiver or reduction in Base and Incentive Fees as well as Distribution, Technology and reimbursable costs, measured by correlating the total impact of the crisis on the hotel to the return of normalcy in operation post COVID-19.

Defer Certain Brand Standard Provisions
All brand standard provisions that do not have direct impact on revenues of the hotel and / or cannot be planned as per the revised capex budget for the current year, should be deferred until such time normalcy in operation returns. While FF&E is an important fund set up by the hotel for periodic replacement and upgradation, the funds should be released immediately and redeployed either towards initial working capital to resume hotel operations or towards reduction in debt, as may apply to each situation.

Recommendations for Hotels
According to recent reports, over 90% of domestic hotels in China had resumed operations at the end of February 2020, just 2 months after the first COVID-19 case was reported in the country. Hotel bookings have also been increasing with business travellers accounting for the largest segment. Hotels located in proximity to transportation hubs have been the popular choice.

All the above news comes as a silver lining as it provides the Indian hotels sector a window to look for in the future, as it comes to terms with COVID-19 related travel restrictions and cancellations.

Our industry has proactively taken several precautionary steps to mitigate the immediate impact. However, we must forewarn that now more than ever, hotels will need to continue their efforts to quickly adapt to the rapidly changing business environment.
To assist with the same, we have highlighted a few measures that will assist hotels with the current onslaught below:

Stop-gap Plan
Hotels should use the opportunity to devise and implement a “Stop Gap Plan” to ensure that when demand bounces back, the hotels are well prepared to benefit from the upswing. Among essential items the Stop Gap Plan should include:
  1. Bare minimum operations sufficient enough for quick recommencement when the opportunity arrives
  2. Implement a subtle digital and social media marketing strategy to retain mindshare of customers
  3. Engage with suppliers / vendors to compute their capacity to re-engage with the hotel on recommencement
  4. Develop and maintain communication lines with key customers and team members
  5. Continue to remain in discussion with relevant local government authorities 
  6. Develop a Reopening Plan and Budget
  7. Utilize this period for implementing Ken-fix-it / upgradation, wherever possible 

“We at HVS are absolutely certain that when demand returns, it will do so in a manner that will require hotels to respond in a quick and efficient manner. To continue delivering quality to its returning customers, hotel managers will need valuable support of team members, who are currently away. Hotels should not consider retrenchment plans, unless the situation inhibits continuing operations under current conditions.”

Prepare and Plan for the Reopening
The reopening plan of a hotel should be viewed through the prism of past preopening plans that were devised for the hotel prior to its initial opening. The only critical difference in this instance being that hotel will now reopen post a horrific event that would have fundamentally altered the foundation of hospitality sector globally.
Hotels should look to implement the reopening plan in the shortest possible time available, as when demand returns the customer will become a bigger and more demanding ‘King’. Below, we have provided some key tasks that hotels will need to consider as part of their reopening plan.
Task Force Management Team
  • ‘Stop Gap Plan’ task force team to handover the hotel to an operational ‘Reopening Plan’ task force team.
  • The task force team should evaluate short term recruitment to bridge any gaps in operations
Re-engagement and Support for Returning Team Members
  • Provide adequate support to the returning employees to restart their work life, including assistance on matters such as housing etc.
  • Roll out a training and re-engagement processes for their specific duties and departments.
Sales and Marketing
  • Carrying forward from the ‘Stop Gap Plan’, aggressive efforts to reestablish connections with all customer through all available channels should be implemented. 
  • Effective digital and social media strategies must be rolled out as part of the communication plan  
  • Follow a mechanism whereby all the bookings that were previously cancelled or deferred are honored in good spirit
  • Instead of ‘Glocal’ go ‘Local’: demand from outstation travelers will be low in 2020, hence, it is time to focus and rely on local demand. Special experiential packages and promotions targeted at ‘locals’ should be the driving mantra. 
  • Promote packages for specific target groups such as ‘Staycations’
Maintain Pricing Charts
  • Hotels should think ‘long-term’ and promote value-added services and flexible booking terms instead of reducing rates.
  • Discounts can be creatively packaged, by bundling services into customized packages & promotions, without adding substantially to the hotel’s cost while leveraging the property’s exclusive characteristics to remain competitive.
  • Offering a flexible cancellation and rebooking policy will reassure existing & potential guests.
Front of House Facilities
  • ‘Demand outlook’ should be the funnel through which decisions for opening of multiple front of the house facilities such as restaurants, Spas and Gyms be made.
  • As demand improves, hotels should gradually re-open the areas which earlier were temporarily shut down.
Increase Ancillary Revenues
  • Focus on ancillary revenues that maybe generated through non- core revenue generating areas such as Gyms, Spas, etc
  • Provide services that have traditionally not been part of the hotel’s core offerings such as food delivery through online platforms or leasing of kitchens for cloud kitchen requirements
Prudent Spending
  • Refrain from any form of spending that may not have a direct revenue benefit
  • Continue cost saving measures even when demand is back to normal to recover the losses during the crisis 
Power and Equipment
  • Prior to powering up all necessary equipment, a thorough service plan should be mobilized to ensure that all equipment is fully functional, adequately safe and capable of delivering the required results.
Vendor Management
  • Post assessment of supplier capability and categorization of all operating supplies including perishables in order of importance, the procurement team must ensure proper stock piling.  
Initial Working Capital
  • A 90 to 180 days initial working capital credit line should be established
  • Ensure that the hotel is complaint with any revised government and brand norms
  • Ensure the hotel continues to follow the health and cleanliness guidelines
  • Reassure Guests and Employees by intensifying routine maintenance and increasing deep clean measures
Conduct Dry Runs
  • At the end of such dry runs, the hotels should be able to understand any gaps remaining prior to full roll out of the hotel.
Mandeep S. Lamba, President – South Asia, oversees the HVS global hospitality practice for South Asia. He has spent over 30 years in the hospitality industry of which the last 19 have been in CEO positions. Having worked with leading International and domestic Hotel Companies such as IHG, Radisson & ITC Hotels, he also set up joint venture companies with Dawnay Day Group UK and Onyx Hospitality, Thailand to own and operate hotels in India giving him a broader exposure to the hospitality business.
An established industry leader, Mandeep has won several awards and recognitions in India and abroad for his accomplishments and contribution to the hospitality industry. He is a Certified Hospitality Administrator from the American Hotels Association (CHA), a member of the Royal Institute of Chartered Surveyors, UK (MRICS) and a member of the Tourism Council of CII (Northern India). His views are often solicited for television and print media as a spokesperson for the hospitality & tourism sector.
Prior to joining HVS in 2018, Mandeep was the Managing Director, Hotels & Hospitality Group for JLL. 

Contact Mandeep at +91 981 1306 161 or [email protected]

About Akash Datta

Akash Datta, HVS Senior Vice President - Consulting and Valuation, leads consulting engagements, encompassing market studies, feasibility studies, strategic planning, valuation, and forecasting. Akash has spent nearly 13 years in the hospitality industry having successfully worked with International Hotel and Consulting firms such as Hilton, JLL and HVS in South Asia and the Middle East. In 2005, Akash started his Consulting career with HVS as an analyst following which he undertook his MBA in International Hospitality Management with concentration in Real Estate Finance from IMHI ESSEC in Paris, France. Known for his industry insights, Akash works with leading companies, private clients, industry groups, and global networks. Contact Akash at +91 989 9517 404 or [email protected].

About Dipti Mohan

Dipti Mohan, Associate Vice President - Research with HVS South Asia, is a seasoned knowledge professional with extensive experience in research-based content creation. She has authored several ‘point of view’ documents such as thought leadership reports, expert opinion articles, white papers, and research reports across industries including hospitality, real estate, infrastructure, cement, and construction. Contact Dipti at [email protected]


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