New Delhi - Alliances - Infosys BPO LTD. (Business Process Outsourcing)

Infosys BPO (formerly Progeon) was started as the business outsourcing subsidiary of Infosys Technologies in 2002. Today, we are recognized as one of the leading BPO companies in India by NASSCOM, Dataquest, the International Association of Outsourcing Professionals, Red Herring, Businessworld, etc.

Infosys BPO's structured approach to outsourcing helps us assess, analyze and arrive at the optimal outsourcing solution. Our credibility, built on a consistent track record of solid execution has provided us with a clear differentiation in the market place.

Our parent Infosys Technologies Ltd. (NASDAQ: INFY) provides consulting and IT services to clients globally - as partners to conceptualize and realize technology driven business transformation initiatives. With over 66,000 employees worldwide and a market capitalization of $ 122 billion (approx.), we use a low-risk Global Delivery Model (GDM) to accelerate schedules with a high degree of time and cost predictability.

Alliance With HVS & Our Solutions

The Infosys BPO-HVS alliance was established to join HVS hospitality consulting expertise with the IT, consulting and outsourcing capabilities of Infosys. This fitted well with our strategic intent to broaden our vertical scope and serve the hospitality Industry. The partnership will help us to pin point the industry twinge points and design targeted solutions to address them. We will leverage HVS domain expertise in understanding and executing outsourcing initiatives in the Hospitality Industry. We have built the following hospitality specific solutions for our clients:

Customer Service & Sales Support	Knowledge Services
24/7 Global Reservation Hub Customer Helpdesk Global Preferred Accounts Frequent Guest Program Management Distribution Channel Management	Management Information Systems (MIS) Quantitative Research Market Intelligence Reports Decision Support System Corporate Intranet CRM & CIS

Vertical Specific Solutions	Finance & Accounting
Global Technology Operations Sales & Marketing Decision Support System E-Distribution Framework Yield Management Distribution Tool	Financial Management Real Time Reconciliation & Reporting Analytics Asset & General Ledger Accounting Accounts Receivable & Payables

Global Outsourcing – Key Trends

Global outsourcing has evolved to become a semi-mature business model which both leading corporations across different verticals and global service providers look to leverage. The outsourcing of IT and business services is worth almost USD 350 billion a year, and off-shoring contributes about 10% of this revenue.

• Greater adoption of off-shoring and global delivery in all large outsourcing deals: The market for outsourcing services is undergoing a radical shift because the percentage of work done offshore is increasing. The time has come when no corporate strategy would be complete unless it addresses the impact of global off-shoring on the organization’s bottom line. Leading industry analysts predict that all sectors of the global off-shoring market will grow; the average CAGR is expected to be 31% during 2005-2008. In 2005, the value of IT off-shoring which took place across the globe was USD 18.4 billion, whereas it was USD 11.4 billion for BPO services.
   
• Beyond cost arbitrage: The initial growth in the outsourcing industry happened because of significant opportunities in labor cost arbitrage. Organizations realized this potential and moved their non-critical, people intensive segments to third party vendors/captive units. But as the industry is maturing and the service providers are building experience and capabilities, the second phase of global outsourcing is addressing those benefits that extend beyond cost arbitrage. We are seeing a shift away from tactical off-shoring to a more transformational approach that seeks not only to leverage low cost labor but also to transform the organization by making it more efficient, more flexible, more productive and better equipped to handle external market dynamics. Global companies are using more of offshore IT and BP outsourcing to transform their business and that’s where Infosys has an edge over other service providers. Infosys has been engineered to deliver ongoing and continuous value to our customers.
   
• Increase momentum on core services, knowledge services & vertical specific solutions: We are seeing more of core services which were done internally in the organization getting off-shored to remote locations. This change is being driven by the phenomenon that service providers are developing global capabilities to perform complex processes. The process and vertical skills gained by the off shore BPO service providers are leveraged to design vertical specific solutions and service end to end functions. This helps in lock in and gaining confidence of the clients.