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Bahamas / Training Services / HEAT
As one of the global leaders in hospitality, HVS understands the urgent need to improve the socio-economic climate of various regions that depend on tourism yet lack skilled human resources. Recognizing that tourism and hospitality play a vital role in the economic livelihood of much of the world, HVS created HEAT (Hospitality Education And Training) to assist hotel owners, operators, developers, governments, not-for-profit organizations, and educational institutions in these regions.
How do we help you?
The HVS HEAT program provides the means for developing nations and tourism markets to capture a greater market share of global tourism revenue by delivering upgraded guest services that meet international standards, encourages repeat visitors, and fosters long-term sustainability.
As with all of our training services, we provide specialized training solutions to meet your specific needs.
Examples of HEAT programs and services include:
- Solutions to recruitment challenges
- Introductory Customer Services Training
- Introductory Operations Training
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| Managing Director of HVS Bahamas, Parris Jordan, participates in the ribbon-cutting ceremony of the new hospitality training center in Haiti. | Students engaged in classes taught by international and local instructors. |
How is HEAT Unique?
Our approach is innovative, highly interactive, and unites local perspectives with global “best practices.” We ensure that our programs include professionals who speak the local language to make certain that learning comprehension is readily achieved in the classroom.
With HVS specializing in global hospitality services for over 30 years, we understand that just as each client differs in terms of their needs and desired outcomes, each area of the world is diverse in terms of its culture and traditions, and therefore the training needs are also different. We approach each program case-by-case and specifically address the nuances of each client whose guests, employees, and property are also unique. With the benefit of the largest hospitality database in the world and industry experts with on-site hotel operations experience, we are able to provide an accurate analysis to increase your bottom-line performance through the strengthening of your human resources.
What Makes HEAT Work?
The HEAT model incorporates input from key tourism stakeholders comprised of international hotel executives as well as local hotel associations, hotel operators, and others who understand the local circumstances and requirements to operate. HEAT’s curriculum also includes global “best practices” so that we produce customized training programs tailored for that specific country, area, or individual establishment that can be held to an international standard. HEAT’s programmatic style consists of role-play, case-studies, and other interactive activities that encourage critical thinking, team work, and problem solving. In addition, the program structure allows for practical experience through workshops, guest speaker seminars, seminars, tourism-related site visits, and internships.
For more information, including answers to more frequently asked questions and press releases, please click on the links below:
CONTACT
For any further inquiries on HEAT, including sponsorship opportunities, please email HEATinfo@hvs.com.
